Deposit status
Match the payment reference with the platform wallet entry.
PAYMENT HELP
Track deposits, withdrawals and wallet records clearly.
Payment troubleshooting begins with the platform wallet record and the bank or UPI reference. Keep the two timelines separate and never share a PIN or OTP.
Withdrawal status
Read the stated review and bank-processing windows before escalating.
Protect credentials
Support should not need your OTP, UPI PIN, password or screen-control access.
STEP 01
If a deposit is debited but not credited
Check both the payment network and the platform account.
- ✓Record the transaction reference
- ✓Check the wallet history
- ✓Wait for the stated reconciliation window
- ✓Contact verified support with a redacted receipt
STEP 02
If a withdrawal is pending
Pending can describe platform review, payout initiation or bank processing.
- ✓Check KYC or account-review status
- ✓Confirm the destination details
- ✓Read the stated processing time
- ✓Avoid paying a fee to unlock a withdrawal
STEP 03
Evidence that is safe to share
Provide enough information to locate the transaction without exposing access credentials.
- ✓Transaction ID
- ✓Amount and date
- ✓Masked account destination
- ✓Redacted screenshot of status
Use the exact version and current terms.
Game controls, offers, payment timing and APK facts can change. Screenshots and supplied materials help explain a topic, but the current platform rules remain the final reference.
QUICK ANSWERS
Common questions
Short answers based on the current COME editorial framework.
Should support ask for my UPI PIN?+
No. A UPI PIN, OTP or account password should not be shared with support.
Does pending always mean failed?+
No. It can indicate review or processing. Use the platform’s published timing and the payment reference to track it.